Dhk77 Privacy Policy — How Your Information Is Protected

1 Introduction

Dhk77 is a trusted online gaming platform in Bangladesh. We understand how valuable your personal information is, which is why we are fully transparent about how it is collected and used. This privacy policy explains what information dhk77 collects, why it is collected, and how it is kept secure.

This policy applies to all dhk77 services — the website, mobile app, and any other digital channel through which you interact with us. By creating an account or using our services, you are considered to have voluntarily agreed to this privacy policy.

Dhk77 always complies with applicable Bangladeshi laws and international data protection standards. Our goal is to provide you with a safe, transparent, and enjoyable gaming experience — with your information remaining entirely under your control.

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2 What Information Is Collected

Dhk77 collects information in two main ways: data you provide directly, and data collected automatically while you use the platform. Full details are provided below:

2.1 Information You Provide Directly

• Registration Details: Your name, mobile number, date of birth, and password.
• KYC Documents: A copy of your national ID or passport (only when verification is required).
• Payment Details: Mobile banking number (bKash, Nagad, Rocket) — card numbers or full bank details are never stored.
• Contact Information: Records of chat or email interactions with the support team.

2.2 Automatically Collected Information

• Device Information: Your device type, operating system, and browser version.
• IP Address: The IP address of your internet connection.
• Usage Data: Games played, session duration, and time spent on each page.
• Transaction History: Dates, amounts, and methods of deposits and withdrawals.
• Cookies & Tracking: Session cookies and performance tracking data.

2.3 How Information Is Collected

Source	Data Type	Purpose
Registration Form	Name, mobile number, date of birth	Account Creation & Verification
Payment Gateway	Mobile Banking Number	Deposits & Withdrawals
Browser / App	Cookies, IP address, and device information	Security & Experience Improvements
KYC Verification	NID / Passport	Identity Verification
Support Communications	Chat logs, complaints	Service Improvement & Issue Resolution

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3 Purpose of Data Use

Dhk77 uses your information only for specific, legitimate purposes. We never sell your data to advertisers or third parties. The primary purposes for which your information is used are outlined below:

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To improve your gaming experience, website performance, and new features.
• Customer Support: To properly address your complaints, questions, and requests.
• Legal Accountability: To comply with applicable laws and meet regulatory requirements.
• Personalized Offers: To suggest bonuses and promotions tailored to your preferences.
• Responsible Gaming: To analyze gaming patterns and help prevent addiction.

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4 Data Sharing Policy

Dhk77 never sells your personal information. However, there are specific circumstances under which data may be shared with third parties. These circumstances are clearly outlined below:

4.1 When Information May Be Shared

• Payment Processing: To complete transactions with payment providers such as bKash, Nagad, or Rocket — only the minimum necessary information is shared.
• Legal Obligations: When a valid order is received from a court or law enforcement authority.
• Fraud Investigation: With regulatory authorities investigating suspicious financial activity.
• Technology Partners: With trusted technology providers for server hosting, cybersecurity, or analytics services — under strict confidentiality agreements.

4.2 Information That Will Not Be Shared

• To advertisers or marketing agencies.
• Other gaming platforms or competitors.
• Your family or friends — even if they request it.
• On any social media platform or public database.

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5 Cookie Policy

The dhk77 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Cookies We Use

Cookie Types	Purpose	Validity Period
Essential Cookies	Login sessions, security tokens	Until the session ends
Functional Cookies	Language preferences, theme settings	1 Year
Analytics Cookies	Traffic statistics, page performance	6 Months
Security Cookies	Fraud Detection	30 Days

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit platform functionality.

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6 Data Security

Dhk77 uses industry-leading technology and practices to protect your personal information. Our security framework operates across multiple layers, all working together to keep your data safe.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive data stored in our databases is kept in encrypted form.
• Access Control: Only authorized personnel can access your information.
• Regular Audits: Regular system audits conducted by third-party cybersecurity experts.
• Firewall: Advanced firewall protection against DDoS attacks and unauthorized access.
• Two-Factor Verification: OTP verification for account login and critical activities.

That said, no one can guarantee 100% security on the internet. You also need to stay vigilant — use strong passwords, avoid public Wi-Fi, and report anything suspicious to us immediately.

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7 Your Rights

Dhk77 believes you have full rights over your own data. We uphold the following rights:

7.1 Right to Access Your Data

You can find out at any time what information dhk77 holds about you. Submit a data access request through our support team and we will provide the full details within 30 days.

7.2 Right to Rectify Your Data

If your account contains incorrect information, you can request a correction. Updating your name, mobile number, or other details may require KYC verification.

7.3 Right to Erasure

After closing your account, you may request deletion of your personal information. However, certain data may be required by law to be retained for a specified period.

7.4 Right to Object to Processing

You can object to your data being used for marketing or personalized offers. Once a request is submitted to our support team, we will stop the relevant processing.

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8 Data Retention Period

Dhk77 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the full duration your account is active, and for 5 years after closure.
• Transaction Records: Retained for up to 7 years for legal compliance.
• KYC Documents: Up to 5 years after account closure.
• Support Communications: Up to 2 years after the issue is resolved.
• Cookie Data: Varies by cookie type, from 30 days to 1 year.

After the specified period, data is securely and permanently deleted or anonymized so that you can no longer be identified.

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9 Policy Updates & Contact

Dhk77 may update this privacy policy from time to time. Changes may be driven by new services, legal requirements, or improvements to our security practices. For significant changes, you will be notified via your registered mobile number or through the platform.

If you have any questions about this privacy policy or concerns regarding your information, please contact our support team. We will respond to your request within 72 hours.

Contact Address: [email protected]